Integrated telecommunications solutions for SAP users make more attractive the integration of SAP applications, such as CRM Munich, the 8th October 2013 and ERP with telecommunications solutions is still new territory for many companies. To promote this topic especially in the DACH region, the German-speaking SAP user group e.V. (DSAG) joined the YouCon GmbH now. All members thus will directly benefit from the collected expertise to the new YouCon cube that combines existing telephone systems with SAP applications. Longtime, YouCon is SAP partner and official 2011 professional sales for SAP business communications management.
At Vienna and Munich YouCon serves customers such as OSRAM, GEWOFAG and the Austrian social security with SAP solutions and IT consulting processes. Buzzwords such as multi-channel communication and unified communications are on everyone’s lips for years and be implemented at the same time only part of efficient. No question, is great potential in the combination of communications channels. This knowledge has established”, reports Peter Kugler, founder and Managing Director of the YouCon GmbH. greater efficiency gains but, if existing telecommunications systems with business processes are linked. In practice, for example, shorter waiting times for end customers and faster access times for contact centers for employees can be realized through this voice data fusion, which ultimately contributes to the satisfaction of all. This is the basic idea of the YouCon cube, we will introduce the other members of the DSAG.” The YouCon cube is a CTI middleware, linking different telephone systems with SAP applications. Different modules are adapted to the customer’s needs to the application.
Foundation is the integration into SAP CRM or SAP ERP. Combining the data with the telephone system, the customer is identified automatically. So employees have the correct customer data at any time. The YouCon cube integrates all other communication channels such as E-Mail, fax, and social-media requests in addition to telephony.